Non-Discrimination Statement

Brighter Connections Day Support and Carrie’s Care Home, LLC are committed to ensuring that no person is excluded from participation in or denied the benefits of our services on the basis of any characteristic protected by law. We provide equal access to our day support and residential programs without discrimination.

Equal Opportunity Commitment

We do not discriminate on the basis of:

  • Disability (including intellectual, developmental, physical, or mental health disabilities)
  • Race or color
  • National origin or ethnicity
  • Religion or creed
  • Sex or gender identity (including gender expression)
  • Sexual orientation
  • Age
  • Language or communication needs
  • Marital or family status
  • Protected veteran status
  • Genetic information
  • Socioeconomic status
  • Any other status protected by federal, state, or local law

Effective Communication

We provide free aids and services to ensure effective communication, including:

  • Qualified sign language interpreters
  • Written materials in alternative formats (large print, audio, accessible electronic formats)
  • Language assistance for people whose primary language is not English
  • Communication aids and support tools
  • Staff trained in various communication methods

Accessibility Commitment

We ensure accessibility through:

  • Person-centered support plans tailored to individual needs
  • Reasonable modifications to policies and procedures
  • Accessible facilities and programs
  • Auxiliary aids and services
  • Support for various levels of independence
  • Accommodations for service animals

Right to Inclusive Services

Every individual has the right to:

  • Participate fully in all programs and activities
  • Receive support suited to their needs
  • Make choices about their care and daily activities
  • Access all facilities and services
  • Communicate in their preferred method
  • Request reasonable accommodations

Zero Tolerance for Harassment

We maintain a zero-tolerance policy for any form of harassment or discrimination. This includes:

  • Verbal or physical harassment
  • Intimidation or bullying
  • Denial of services or benefits
  • Retaliation for filing complaints

Filing a Complaint

If you believe you have experienced discrimination:

  1. Contact Us:
    • Program Director: [phone]
    • Email: [email]
    • Address: [address], Richmond, VA [ZIP]
    • TTY: [number]
  2. What to Include:
    • Your name and contact information
    • Description of the incident
    • Date of occurrence
    • Names of individuals involved
    • Any supporting documentation
  3. Timeline:
    • File within 60 days of the incident
    • Receive acknowledgment within 3 business days
    • Get a response within 15 business days

Protection from Retaliation

We prohibit retaliation against any person who:

  • Files a discrimination complaint
  • Participates in an investigation
  • Opposes discriminatory practices
  • Requests reasonable accommodations

External Resources

You may also file a complaint with:

U.S. Department of Health and Human Services Office for Civil Rights 200 Independence Avenue SW Washington, D.C. 20201 1-800-368-1019 TTY: 800-537-7697

Back To Top